Privacy Policy
Effective date:
Information We Collect
- Contact details you submit (name, email, phone, address).
- Service preferences and booking details.
- Technical logs (IP, device type) for security and analytics.
How We Use Information
- Provide and improve services you request.
- Communicate quotes, schedules, and updates.
- Meet legal and safety obligations.
Lawful Bases
We process personal information on the following bases, as applicable: consent, performance of a contract (e.g., providing booked chimney services), legitimate interests (e.g., security, fraud prevention), and compliance with legal obligations (e.g., tax and safety regulations).
Cookies and Analytics
We use essential cookies to enable core site features and may use analytics to understand service performance and improve user experience. Where required, we seek consent for optional cookies. You may adjust browser settings to block or delete cookies, which may affect site functionality.
Data Retention
We retain personal information only as long as necessary for the purposes described, including maintaining service records, resolving disputes, complying with legal requirements, and enforcing agreements. When no longer needed, we securely delete or anonymize the data.
Sharing and Disclosure
We do not sell personal information. We may share data with vetted service providers who assist in operations (e.g., scheduling, billing, analytics) under contractual confidentiality and security obligations, and when required by law or to protect rights, safety, and property.
International Transfers
If personal information is processed outside your province or outside Canada, we take steps to ensure comparable protection through contractual measures and safeguards proportionate to the risks.
Security
We implement administrative, technical, and physical security measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; we continuously improve safeguards and limit access to those with a business need.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
Your Rights
You may request access, correction, or deletion of your personal information, subject to legal exceptions.
- Access: obtain a copy of the personal information we hold about you.
- Correction: request updates to incomplete or inaccurate data.
- Deletion: request deletion where no longer necessary or required.
- Consent withdrawal: where processing relies on consent, you may withdraw it at any time.
- Complaint: you may contact us with concerns; we will respond within a reasonable timeframe.
Do Not Track and Preferences
Your browser or device may send signals to limit tracking. We honor clear consent preferences for optional cookies on our site and continue to improve our handling of automated preference signals where applicable.
Changes to This Policy
We may update this policy from time to time. The “Effective date” reflects the latest revision. Material updates will be communicated through our website or by direct notice where appropriate.
Contact
Email: [email protected]
Phone (Canada): +1 (604) 482-9317
Mailing: ChimneyClear, 1205 Granville St, Vancouver, BC V6Z 1M1, Canada