ChimneyClear

Terms of Service

Last updated: 2026-01-20

These Terms of Service (“Terms”) govern your access to and use of ChimneyClear’s services and website. By scheduling service, requesting an estimate, or using our website, you agree to these Terms.

Key Points

  1. Scheduling windows are estimates; weather may affect rooftop work.
  2. Payment is due upon completion unless agreed otherwise.
  3. Safety hazards may require scope adjustments; we will seek your approval.
  4. Limited workmanship warranty applies to repairs we perform.
  5. You agree to use our website lawfully and respect intellectual property rights.

Acceptance of Terms

By engaging ChimneyClear for inspection, cleaning, repair, or related services (“Services”), you confirm that you are at least the age of majority in your province or territory and authorized to permit access to the property.

Scope of Services

We provide chimney and vent inspections, cleanings, minor masonry and cap repairs, and safety recommendations. Any items not specifically included in your estimate are out of scope. Visual inspections are non-destructive unless otherwise stated.

Scheduling, Access, and Site Conditions

  1. Arrival windows are approximate and may shift due to traffic, prior jobs, or weather-sensitive rooftop work.
  2. You must provide safe, unobstructed access to the work area, including interior fireplaces, ladders, and exterior roof access if applicable.
  3. We may reschedule or pause work if conditions are unsafe (ice, high winds, structural instability).

Estimates, Changes, and Authorization

  1. Written estimates describe the anticipated scope and pricing based on visible conditions.
  2. If hidden conditions or safety issues are discovered, we will request your approval for any change in scope or price before proceeding.
  3. Your verbal, electronic, or written authorization serves as approval to proceed and acceptance of applicable charges.

Pricing, Invoices, and Payments

  1. Payment is due upon completion unless otherwise stated in writing prior to service.
  2. We accept common payment methods; any third-party processing fees may apply.
  3. Past-due balances may incur interest at the maximum rate permitted by law and may be referred to collections at your expense.
  4. Taxes will be added as required by applicable law.

Cancellations and No-Show

  1. Please provide at least 24 hours’ notice to cancel or reschedule.
  2. We may charge a reasonable fee for late cancellations, no access, or no-show when our crew is dispatched.

Safety and Property Protection

  1. We follow industry safety practices. Work may be paused or declined if hazards are present.
  2. Please protect nearby furnishings and remove fragile items around the work area; reasonable care will be taken to minimize dust and debris.
  3. You acknowledge inherent risks in rooftop and masonry work; we are not responsible for pre-existing conditions or code deficiencies.

Warranty

  1. We provide a limited workmanship warranty on repairs we perform, for the period stated on your invoice.
  2. Warranty excludes normal wear, misuse, lack of maintenance, weather events, animal intrusion, and issues caused by components we did not install or service.
  3. To make a claim, contact us promptly; we may inspect and, at our option, repair or re-perform warranted work.

Website Use and Intellectual Property

  1. You agree to use our website lawfully and not to disrupt, scrape, or reverse engineer its functionality.
  2. All content, trademarks, and materials are owned by or licensed to ChimneyClear and protected by applicable laws. You may not reproduce without permission.
  3. Links to third-party sites are provided for convenience; we are not responsible for their content or practices.

Privacy and Data

We collect only what is reasonably necessary to schedule and deliver Services, process payment, and improve our website. We use cookies and similar technologies for functionality and analytics. You can manage certain preferences in your browser. For more details, contact us.

Disclaimers and Limitation of Liability

  1. Services are provided “as is” except as expressly warranted herein. To the fullest extent permitted by law, we disclaim all other warranties.
  2. We are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits.
  3. Our total liability for any claim shall not exceed the amount you paid for the specific Service giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold ChimneyClear and its personnel harmless from claims, damages, and expenses arising from your breach of these Terms, misuse of the Services or website, or violation of law.

Dispute Resolution

  1. Please contact us first to attempt an informal resolution.
  2. If unresolved, disputes will be handled in the courts of the province or territory identified below, unless prohibited by law.

Changes to the Terms

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date above. Continued use of our Services or website after changes indicates acceptance.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Contact

For questions: [email protected]

Phone: +1 (778) 439-2756